Recently sold a Boge C16 system to a repeat customer. At the last minute they asked us to step in and complete the install. They were too busy getting the rest of their equipment installed and running for a new production line. Even though we were short a man serving his duty in the reserves, and our schedule was more than full. We adjusted, re-scheduled and stepped in to complete the installation on time and on budget.
In addition to these photos, also ran about 300′ of distribution piping and related air drops.
What is the definition of a system? Webster’s defines a system as: an assemblage or combination of things or parts forming a complex or unitary whole:
Thus to work on and make recommendations to improve a system, one has to understand each aspect that makes up a system. The Compressed Air and Gas Institute (CAGI) takes education seriously. They desire each person in the field making recommendations to be knowledgeable in all parts/components that make up a compressed air system.
Speaking to you “system specialist”, “account managers”, “Project Engineers” – whatever you have on your business card – in the end we are all the dreaded “Salesperson”. How many of you have come behind another in an attempt to correct a situation – only to find an end user who views you with skepticism because the previous salesperson misapplied a compressors, dryer, tank or filter?
End users – I can honestly say in my 24-years in this business I can count on one hand the salespeople I have run into that only think of the profit they can get out of you. The rest are honest and well meaning. However, I can say there is a wide range of education among Compressed Air Salespeople.
Here at Atlantic Compressors we strive to educate each one of our employees. Our service technicians attend all of the factory classes as well as the TPC online training supported by the Association for Independent Compressor Distributors (ACID).
Now we can add the Certified Compressed Air System Specialist to the list for our President, Bill Rimer. Bill already has achieved multiple certifications in the field:
- Kfact Master Certified from Kaeser Compressors
- Boge Advanced Training
- CAGI Level I and II
- Department of Energy AIRMaster+
So ask yourself before you issue the next Purchase Order for an improvement to your compressed air system – Is your salesperson certified? Are you confident in their recommendations? Will the new system perform and deliver the energy savings promised?
Atlantic Compressors has the only Certified Compressed Air System Specialist in SW Virginia. Check the online directory at: https://www.cagi.org/personnel-certification/ccass-directory-access.aspx
Earlier this month had a chance to visit my oldest daughter, Kassidy, in Philadelphia. Being a lifelong Cubs fan, we took in a Phillies v. Cubs game. All was well with the game till Bryce Harper hit a walk off grand slam in the bottom of the 9th. Oh well, so goes being a Cubs fan.
A big shout out to our service manager, Tim Bongard, and one of our service techs, David Morrison. Yesterday I received two emails complimenting these individuals.
A quick excerpt from each email:
“…I wanted to compliment you on one our your employees…Tim. I met Tim last week on the bus to Hannover Messe with Boge. Tim and I talked the whole ride and I found him to be a great ambassador for your company. Tim is very knowledgeable and personable.”
“…He [David] knew exactly what he was doing, and walked me through it perfectly… It was easy to see he knew what he was talking about. He was also up front [sic] and honest.”
Thanks, Tim and David, for being such great individuals, employees, and service technicians!
#hannovermesse · #service · #thanks